Updated
Most of a practice's email asks the same things: hours, directions, which insurers you accept, how to register. ReachClaw drafts the reply from your website's answers; you check it in the Inbox and send it from your Gmail.
Connect your Gmail for free and see your first 20 emails; replies start on the Solo plan at $6.99/mo.
Set a campaign to run again on a schedule and it emails only the new leads it finds.
Replies land in your Inbox with a draft answer written from your own pages.
A new email asking about hours, parking, insurers or how to register gets a draft written from the pages on your own website. You read it in the Inbox and send it with one click, from your Gmail, in the same thread.
Co-pilot mode waits for your approval on each draft. Autopilot sends a reply itself only when the AI's confidence is 95% or higher and stays under 50 a day; everything else waits for you.
Each kind of email has its own mode, and Manual means the AI drafts but never sends. Add a standing instruction that results, symptoms and medication get a 'we will call you' reply, and it follows it.
The chat on your site answers from the same pages: hours, directions, what to bring, how to register. When a visitor asks for a person, you reply from the dashboard, in the chat or by email.
Import a CSV of patients who have agreed to hear from you, pick a template, and the AI writes one email per row. Nothing sends until you approve the drafts, and every email carries an unsubscribe link.
Every campaign email reports opens, clicks and replies, and opens from security scanners rather than people are flagged so they do not count. A reply lands in your Gmail, where the AI can draft the answer.
One Google sign-in for the inbox patients write to. ReachClaw reads your site's pages and the documents you upload (PDF, TXT or CSV) and writes from nothing else.
Co-pilot to approve each draft, Autopilot for the confident ones, Manual to draft only. Pick a tone, write the sign-off and add your own rules in Settings.
New patient emails show up in the Inbox with a draft and the page it used. Approve from the dashboard or from a Telegram message, and the reply goes out from your Gmail.
ReachClaw is not sold as a HIPAA-compliant service and its terms include no business associate agreement. Three companies handle the text of an email it answers: Google, because the email sits in your Gmail; Anthropic, because the AI runs on your own Anthropic API key; and ReachClaw, which stores the email and the draft. Use it for the enquiries that carry no health information, such as opening hours, directions and parking, which insurers you accept, how to register and what to bring to a first visit, and keep anything about symptoms, results, diagnoses or treatment out of it. Whether email of any kind suits your patients and your obligations is a question for your compliance adviser, not for us.
No. Nothing in ReachClaw is tied to an appointment date or time. It does not read a schedule, there is no reminder sequence, and it sends no text messages. What it can do with a list is one email per address: import a CSV of patients who have agreed to hear from you (every row needs an email address), pick a template, and the AI writes one email per row. A one-time campaign sends nothing until you have read and approved the drafts; a scheduled campaign writes its drafts on the date you set and then waits for your approval in the same way. If timed reminders are what you need, your practice management system or a reminder service is the right tool.
The ones your website already answers. ReachClaw reads the pages on your site, the documents you upload (PDF, TXT or CSV) and the notes you add in Knowledge, and writes only from those. So hours, location, parking, accepted insurers, registration steps, what to bring, your cancellation policy and the prices you publish all get a usable draft, with a link to the page it used. The AI is told never to invent a service, a price or a promise, and to say it will check rather than guess. If your site does not say it, the draft will not say it either.
Two settings. First, each kind of email has its own mode: Co-pilot waits for your approval on every draft, Autopilot sends on its own only when the AI's confidence is 95% or higher, and Manual drafts but never sends. Keep patient emails in Co-pilot or Manual and nothing clinical goes out without a person reading it. Second, standing instructions: write in Settings, in your own words, that any question about results, symptoms or medication gets a reply saying the practice will call, and the AI follows it. The AI also rates its own confidence low when your knowledge has nothing on the question, so those drafts wait in your Inbox.
No. There is no integration with any EHR, practice management or booking system, and no API connection to one. ReachClaw works inside your Gmail inbox and from your website. The only way to bring a list in is a CSV import with an email address in every row, and there is no export back out, so anything that needs to flow between systems stays a manual step.
Replies go out from your own Gmail address, as a reply in the same conversation, in the tone and with the sign-off you set, so what patients see is an email from the practice. You decide whether to mention the AI in the sign-off; ReachClaw adds no notice of its own to email replies. On your website the chat shows a small Chat by ReachClaw line on the Solo plan; Growth and Scale can hide it.
The same answers, before the email is written. One script tag puts a chat button on your site, and it answers from the same pages, documents and notes as the email replies: hours, directions, what to bring, how to register. When a visitor asks for a person, they leave their email and message and you reply from the dashboard, in the chat or by email. When the chat cannot answer at all, because the practice has not added its Anthropic API key yet or the month's answers are used up, visitors get a leave-a-message form instead. Solo includes 500 chat answers a month, Growth 2,000, Scale 10,000.
Every campaign email carries an unsubscribe link. A person who uses it is marked unsubscribed and left out of every future campaign, with no exception for administrative or billing emails, because ReachClaw sends no transactional emails and makes no such distinction. Replies to emails a patient sent you are different: they are answers to that person's own message, not a campaign, and are not affected.
Solo is $6.99 a month: one Gmail inbox, 500 AI-handled incoming emails a month, 100 campaign emails and 500 website chat answers. Growth is $29.99: 3 inboxes, 2,000 incoming emails, 500 campaign emails, 2,000 chat answers. Scale is $69.99: 10 inboxes, 10,000 incoming emails, no cap on campaign emails, 10,000 chat answers. Each plan is one flat price however many people at the practice use the dashboard. The AI runs on your own Anthropic API key, which Anthropic bills separately at its published prices. There is no free trial; a free account connects Gmail and shows your first 20 emails but does not write replies.
Update the page on your website and press Save and read website in Settings, or add a note in Knowledge with the new hours. The AI writes from what is in Knowledge at the moment it drafts, so the next reply uses the new hours. There is no separate script to maintain.
How the reply modes, the confidence threshold and the daily cap work, and what the AI writes from.
The chat that answers from your pages, hands over to you when asked, and what it costs on each plan.
The same inbox routine for a one-person business: what to automate, what to keep, how long setup takes.
Automate your email outreach with AI that actually knows your product.
Connect your Gmail for free and see your first 20 emails; replies start on the Solo plan at $6.99/mo.